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Get your gifts on the Wadebridge Online Marketplace
Shop Now Become a Vendor

Marketplace FAQs

  • FAQs for Vendors
  • FAQs for Buyers
  • FAQs for Vendors
  • FAQs for Buyers

FAQs for Vendors

How do I set up a selling page on Visit Wadebridge?

Any person 18 years or above can set up a selling page on Visit Wadebridge. We ask that you and/or your business are based in or around the Wadebridge area within 5 miles of the town or in the PL27 postcode.

There are instructions on how to set up a vendor page here.

 

Vendor Instruction Document

 

How much does it cost to sell through Visit Wadebridge?

The price to have a vendor account on Visit Wadebridge is £10/month. You will however receive your first two months subscription for free.

Your vendor account will be invoiced on a monthly rolling basis from your signup date, with payment being due 60 days from your signup date. Subscriptions will automatically renew via a Paypal Subscription Agreement that will be created when you first register as a marketplace vendor. Should the subscription fail to renew, your marketplace vendor account will be cancelled immediately.

Will there be a commission taken on products sold through the Visit Wadebridge site?

No - we take no commission on sales. Your subscription is the only fee and there is no commission on top.

Once I sign up can I cancel at any time?

Yes you can cancel your account at any point and your subscription will finish at the end of the last month that you paid for.

How many products can I add to my page?

Product numbers are unlimited.

Can I sell to people outside of my town?

Yes you can - it is however up to you to decide on postage methods and costs - these can be assigned within your vendor page.

I only have large items that I don't want to post - can I do local pick up?

Yes within your vendor account you can select local pick or click and collect for your products.

How do I add photos to my selling page?

As you add products within your vendor page you will see a browse and upload button to add images to your product page. The website will automatically resize your images - images are cropped to a square shape.

How do I accept payments from customers?

Payments to vendors from customers will be made using Paypal. You will therefore need a Paypal account in order to use our system. When a marketplace vendor receives an order for a product, the buyer pays the marketplace vendor directly via their PayPal account using the PayPal integration provided by our systems. This transaction is handled by PayPal, and Visit Wadebridge does not have access to any sensitive payment details.

Will there be payment processing fees?

Yes we are using Paypal so their standard payment processing fees will apply. Please refer to the Paypal website for more details on this.

How do refunds work?

Where refunds are agreed between a buyer and a marketplace vendor our system allows for you to record a refund for your administrative purposes, it is unable to implement refunds. This is an action that you must take within the administration panel of your PayPal account.
We recommend that as a vendor you set out your returns policy within your shop page.

Are there any limits to what I can sell?

  • The following items are not permitted on the Visit Wadebridge Marketplace:
  • Alcohol, Tobacco, Drugs, Drug Paraphernalia, and Medical Drugs
  • Animal Products and Human Remains
  • Dangerous Items: Hazardous Materials, Recalled Items, and Weapons
  • Hate Items: Items that Promote, Support, or Glorify Hatred
  • Illegal Items, Items Promoting Illegal Activity, and Highly Regulated Items
  • Internationally Regulated Items
  • Pornography and Mature Content
  • Violent Items: Items that Promote, Support, or Glorify Violence

How will I know if a product has sold?

Once a customer has placed an order and completed the payment process you will receive an email informing you of the sale. This email will contain details on the customers preferred delivery option and postage details if applicable.

Will the website manage my stock levels?

Yes it will manage stock levels of products and once all instances of a product have been sold the website will show the product as being sold out - customers will not be able to buy this product.

Can I add a link to my own website?

Yes you can add this in your shop/trader description

What happens to my card details.

As the payments are managed securely via Paypal we have no access to your payment details at any time.

FAQs for Buyers

How do I find products?

You can search for products in the marketplace, if vendors have included your search term in their product description, it will come up. Alternatively take a look through the categories to find what you are looking for.

How do I pay for products?

Each vendor will have a Paypal payment system set up - it is easy and safe to use and you do not need an account to use it.

Do I need to have an account on the website?

You can set up an account to view your orders, however you do not need to set one up and can check out as a guest if preferred.

Can I add items from different vendors to the same basket?

Currently we do not offer this function. As this site has been built quickly to enable traders to start selling products we have decided to add this at a later date. You will need to finish your checkout from each vendor before buying from another.

Can I contact the vendors?

Yes you can find contact details for each vendor on their page.

Can I arrange local collection?

When you put a product in your basket and then go to the checkout page you will see the options available for receiving your product. If the vendor has set up local collection or click & collect you will be able to select it.

How quickly will I get my product?

We have asked all vendors to send out products as soon as possible and no longer than 14 days. Please check the vendors terms to see if there is any alteration to this.

Can I return my product?

Please refer to the vendors terms for this. As a customer you have the right to return the product as per our Terms & Conditions.

What happens to my payment details?

As the payments are managed securely via Paypal we have no access to your payment details at any time.

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What's Happening in Wadebridge - Latest Events

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Aug 2021

Wadebridge Folk Festival
Wadebridge Folk Festival
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